Refund policy
All Sales Are Final
Due to the custom and made-to-order nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed.
Each decal is produced specifically for your order, including size, color, and design selections. Because of this, we are unable to restock or resell items.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Include:
- Your order number
- Clear photos of the issue
If the issue is verified, we will gladly send a replacement at no additional cost.
Order Accuracy
Please double-check:
- Shipping address
- Size selections
- Color selections
We are not responsible for errors submitted by the customer at checkout.
Installation Responsibility
We are not responsible for:
- Improper installation
- Damage during application
- Surface-related issues
Basic installation instructions are provided to help ensure a smooth application.
Shipping Issues
We are not responsible for:
- Lost or delayed packages once shipped
- Incorrect addresses provided at checkout
If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
Contact
For any issues, please reach out to us at: info@blackstaticsupply.com or blackstaticsupply@gmail.com